Shipping & Return Policy – California Caviar Company

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Shipping and Returns Policy

California Caviar Company’s commitment to you is to make sure that you are completely satisfied with every aspect of your relationship with us. We want to earn your loyalty and we want you to love our products. Our success depends on your complete satisfaction. We guarantee to ship you the freshest products with personal attention to every detail.

Shipping and Handling:

Most orders are shipped within 24 hours, but please allow 48 business hours for processing your order, especially around the holidays. All orders are shipped via overnight delivery.

If you are placing your order BEFORE 12:00pm Pacific Time Monday - Thursday, your order will be packed and shipped for a next day delivery. 

If your order is placed AFTER 12:00pm Pacific Time Monday - Thursday, your order will be packed and shipped the following day. For example, a caviar order placed after noon Pacific Time on Monday will be packed and shipped overnight on Tuesday for a Wednesday delivery. 

IMPORTANT: If you are placing your order after 12:00pm Pacific Time on Thursday, your order will be packed and shipped on the following Monday for a Tuesday delivery.

You do have the option of a Saturday delivery, but overnight FedEx shipping charges will be $60. to $70 depending on location
.
Please call us at (415) 332-0822 to speak with a customer representative regarding pricing for shipments to Hawaii and Alaska which can take up to 2-3 days. 
Our apologies, but we cannot deliver to P.O. Boxes, nor can we ship internationally at this time.

Pick Up Orders

All orders can be scheduled for pick up at our tasting room, Bump Bar, located at 1403 Bridgeway, Sausalito CA 94965 between the hours of 10:00am and 2:00pm, Monday through Friday.

Please select 'Pick Up' when you check out, be sure to advise the approximate time you would like to pick up your order in the 'Notes' section.

Caviar Care
The ideal temperature for storing caviar is 28° – 34° to preserve optimal quality. This is best achieved by keeping it on frozen ice packs in your refrigerator. If continually keeping it on ice isn't practical, store your caviar in the coldest part of your refrigerator (typically the back bottom). Unopened, caviar will last 5 weeks. Once opened, enjoy your caviar within 5 days.

You should remove your caviar from the refrigerator no more than 5 minutes before serving to ensure freshness and the desired pop.

In the unlikely event you will not finish your caviar in one sitting and need to store it, we recommend gently placing a layer of plastic wrap on the surface of the caviar before applying lid. This will minimize the caviar’s contact with air, slowing down its oxidation process which will increase its shelf life. Although sturgeon caviar is best not frozen, whitefish, salmon and trout caviar's freeze nicely.

Returns

All of our items are guaranteed fresh. Should you be unhappy with your order, please call us at 415.332.0822 for a return authorization number within 24 hours of receipt of the package.

If returns are approved, all perishable products must be shipped properly packed on FROZEN gel ice in an insulated shipping box and returned FedEx® Priority Overnight.

We will make arrangements to pick up the package for return to us. The product must be received at or below 39 degrees by FDA regulations in order to receive a full refund less shipping and handling charges.

Privacy Policy

We at California Caviar Company, Inc., know how important your privacy is to you. We will not rent or sell your name, address, e-mail, credit card information or personal information to others.

We will use this information only to process your orders placed through this web site and to contact you in the case of an issue with any order placed. Should you decide to join our mailing list to receive our newsletter or information regarding promotions, special events, or contests we will use the contact information you provided.

And you can always choose to opt-out by emailing us and letting us know.

If you have any questions about our privacy policy or our website, please e-mail us or call us at 415.332.0822 Monday through Friday 9:00 AM – 3:00 PM Pacific Time. Our Policy is intended to provide you with the safest and most secure shopping experience possible.

Please view our updated and detailed privacy policy here.