Ordering & Return Policy

Customer Service

California Caviar Company’s commitment to you is to make sure that you are completely satisfied with every aspect of your relationship with us. We want to earn your loyalty and we want you to love our products. Our success depends on your complete satisfaction. We guarantee to ship you the freshest products with personal attention to every detail. Please let us know how we can be of service to you by contacting us.

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Order Processing Shipping & Handling

We ask that you please allow 48 business hours for processing your order. Should you need to have your order expedited (24 business hours processing), an additional charge of $15 will be added to your order.

Shipping & Handling

Your shipping and handling costs will be calculated based on the shipping destination. Multiple orders going to different addresses will have shipping and handling charges calculated individually.

We offer shipment via Standard Overnight Delivery, 2nd Day and Standard Ground shipping. Saturday Delivery will be an additional $15. And orders shipping to Alaska and Hawaii also require an additional $15 surcharge.

We cannot deliver to P.O. Boxes, nor can we ship internationally at this time.

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Returns

All of our items are guaranteed fresh. Should you be unhappy with your order, please call us at 415.332.0822 for a Return Authorization within 24 hours of receipt of the package. If returns are approved, all perishable products must be shipped properly packed on FROZEN gel ice in an insulated shipping box and returned FedEx® Priority Overnight.

We will make arrangements for Federal Express® to pick up the package for return to us. The product must be received at or below 39 degrees by FDA regulations in order to receive a full refund less shipping and handling charges.

Privacy Policy

We at California Caviar Company, Inc., know how important your privacy is to you. We will not rent or sell your name, address, e-mail, credit card information or personal information to others. We will use this information only to process your orders placed through this web site and to contact you in the case of an issue with any order placed.

Should you decide to join our mailing list to receive our newsletter or information regarding promotions, special events, or contests we will use the contact information you provided. And you can always choose to opt-out by emailing us and letting us know.

If you have any questions about our privacy policy or our website, please e-mail us or call us at 415.332.0822 Monday through Friday 8:00 AM – 4:00 PM Pacific Time.

Our Policy is intended to provide you with the safest and most secure shopping experience possible. Please view our updated and detailed privacy policy here.