Customer Support

California Caviar Company’s commitment to you is to make sure that you are completely satisfied with every aspect of your relationship with us. We want to earn your loyalty and we want you to love our products. Our success depends on your complete satisfaction. We guarantee to ship you the freshest products with personal attention to every detail. Please let us know how we can be of service to you by contacting us.

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Order Processing Shipping & Handling

Most orders are shipped within 24 hours, but please allow 48 business hours for processing your order, especially around the holidays. All orders are shipped via overnight delivery unless you purchase non-perishable items and choose to ship via ground at check out. We do not ship on Friday for Saturday delivery.

We cannot deliver to P.O. Boxes, nor can we ship internationally at this time.

Pick Up Orders

All orders can be scheduled for pick up at our Tasting Room located at 1403 Bridgeway, Sausalito CA 94965. Please do not pay for shipping when you check out, but advise in notes approximate time you would like to pick up during normal business hours.

Returns

All of our items are guaranteed fresh. Should you be unhappy with your order, please call us at 415.332.0822 for a return authorization number within 24 hours of receipt of the package. If returns are approved, all perishable products must be shipped properly packed on FROZEN gel ice in an insulated shipping box and returned FedEx® Priority Overnight.

We will make arrangements to pick up the package for return to us. The product must be received at or below 39 degrees by FDA regulations in order to receive a full refund less shipping and handling charges.

Privacy Policy

We at California Caviar Company, Inc., know how important your privacy is to you. We will not rent or sell your name, address, e-mail, credit card information or personal information to others. We will use this information only to process your orders placed through this web site and to contact you in the case of an issue with any order placed.

Should you decide to join our mailing list to receive our newsletter or information regarding promotions, special events, or contests we will use the contact information you provided. And you can always choose to opt-out by emailing us and letting us know.

If you have any questions about our privacy policy or our website, please e-mail us or call us at 415.332.0822 Monday through Friday 8:00 AM – 2:00 PM Pacific Time.

Our Policy is intended to provide you with the safest and most secure shopping experience possible. Please view our updated and detailed privacy policy here.